And where there is no tube, the risk of decay also decreases. This provides better traction and reduces rolling resistance. TR tires have many advantages: you can drive with less air pressure. WT tires are optimized for a 35mm inner rim width, but work perfectly on all rims with an inner dimension between 30 and 40mm. Traditional tires are developed for narrow rims and have boxy wheels that are too angular in shape and therefore not exactly optimal performance. Please remember it can take some time for your bank or credit card company to process and post the refund too.If you paid with a debit card via PayPal, please note that it can take up to 7 days for those funds to be returned to your card, per PayPal's policy.This special casing design optimizes the profile design and shape of the tires on today's wider rims. If approved, a refund will be sent to your original payment method. Refunds: We will notify you once we’ve received and inspected your return. The customer will be responsible for the return shipping on these items.Įxchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We also do not offer free returns on bicycles, complete wheels or rims, or on forks. We do offer returns on sale items, but the customer will be responsible for return shipping. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package.ĭamages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.Įxceptions / non-returnable items: Unfortunately, we cannot accept returns on gift cards. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We can ship bikes and frames and larger items like wheelsets to Hawaii and Alaska, but there will be an additional charge to cover air freight shipping. Bikes and frames under $3,000 will incur a $150 shipping fee. at this time.įree Shipping: We provide free standard shipping on orders over $100 within the continental U.S. International Shipping: We do not ship outside of the U.S. Please select In-store Pickup in cart and enter the information in the fields provided. Local Pickup: Most orders will be ready for local pickup the day the order is placed, or by the date and time you request at the time you place your order. We also charge $40 to ship rims and wheelsets within the continental U.S. Bikes and frames under $3,000 will incur a $150 shipping fee within the continental U.S. Bikes that can be shipped include: Used and demo bikes, current and older model-year Orbea, Kona, Salsa, some Intense models, Rocky Mountain analog bikes and all Norco bikes. Bikes that cannot be shipped are marked as such in the product description. For those orders, we will notify you when we receive the product and it is ready to ship.īike Shipping Policy: Many of the bikes sold on our website cannot be shipped and must be picked up in-store. Most orders will ship within one to three business days unless it is a pre-order for an item that is not yet available. Order Processing Time: We aim to ship orders on the day the order is placed as mail service allows.
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